What Our Warranty Covers
Expion360 sells its products with the intent that they are free of defects in material and workmanship under normal use and service for a period of 12 (twelve) months from the date of original purchase. All refurbished battery packs directly purchased from Venture Volts website will carry a 90 (day) limited warranty from date of purchase.
This warranty extends only to the original purchaser (consumer). Expion360 does not authorize anyone, including, but not limited to, Retailers, the subsequent consumer purchaser of the product from a Retailer or remote purchasers, to obligate Venture Volt in any way beyond the terms set forth herein.
This warranty does not cover damage caused by misuse or abuse; accident; alteration to the product; attachment of any unauthorized accessory; improper use of an electrical/power supply that causes malfunction; loss of power; dropped or crushed product; malfunction or damage of an operating part from failure to provide manufacturer’s recommended maintenance; tampering with or attempt to modify the product; unauthorized opening of the product; transportation damage; theft; neglect; vandalism; environmental conditions; loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; or any other conditions whatsoever that are beyond the control of Expion360.
This warranty does not extend to the purchase of opened, used, repaired, refurbished, repackaged and/or resealed products, including but not limited to sale of such products on Internet auction sites and/or sales of such products by surplus or bulk resellers. Any and all warranties or guarantees shall immediately cease and terminate as to any products or parts thereof which are repaired, replaced, altered, or modified, without the prior express and written consent of Expion360.
Expion360 shall not in any way be liable to you or any third party for any damages you or any third party may suffer as a result of use, intended or unintended, or misuse of this product in conjunction with any device, equipment or accessory other than the appropriate device or equipment for which this product is designed. Expion360 will not be responsible for any damages you or any third party may suffer as a result of misuse of this product outlined above. If you are responsible for this product’s use with any unintended device and damages result from such use, you agree to indemnify Expion360 for any resulting injuries to any third parties.
Period of Warranty Coverage
This warranty starts on the date of original purchase and extends for 12 months from that date of original purchase. The duration of any implied warranty of merchantability or fitness for particular purpose of this product shall be limited in duration to the express warranty set forth above, 12 months from the date of original purchase.
Steps to Correct a Defective Product
If Expion360 determines that a returned product has a defect in manufacture or workmanship under normal use, Expion360 will, at its sole discretion, repair or replace the defective part or parts, or if necessary, provide a like or comparable product from its product line. Expion360 will repair or replace the defective product free of charge and return the product to the stated consumer’s US address only, free of charge. If replacement parts for defective materials are not available, Expion360 reserves the right to make comparable product substitutions in lieu of repair or replacement. No refunds will be given. If Expion360 determines that the product is not defective, it will return the product to the consumer at the consumer’s expense.
SERVICE: Keep a copy of your purchase receipt and have ready to email or send a copy with the item to be repaired. Failure to provide proof of purchase may void the warranty. To obtain warranty service, contact Expion360 at its contact information at the bottom of this page.
REMEDIES: The warranty provided herein shall be the sole and exclusive warranty. There shall be no other warranties express or implied, or any other obligation on the part of the company with respect to products covered by this warranty. Expion360 shall have no liability for any incidental, consequential or special damages. In no, event shall this warranty require more than the repair or replacement of any part or parts which are found to be defective within the effective period of the warranty.
HOW STATE LAW MAY RELATE TO THE WARRANTY: You may have additional rights which may vary from state to state. Some of the above limitations and exclusions may not apply to you.
2045 SW Deerhound Ave.
Redmond, Or. 97756
M-F, 8-5 PST